Refunds/Exchanges
ABSOLUTELY NO REFUNDS, NO EXCEPTIONS, NO CANCELLATIONS! STORE CREDIT ONLY!!
ITEMS MUST BE BACK IN OUR POSSESSION ON THE 7TH DAY, AFTER DELIVERY. THIS CUTS DOWN THE CHANCE OF ITEMS BEING WORN, THEN RETURNED. PLEASE CALL US OR EMAIL US ABOUT SIZING, BEFORE ORDERING! THANK YOU FOR UNDERSTANDING!
Items purchased from Chuck B. Moore, are eligible for store credit or exchange only, within 7 DAYS AFTER DELIVERY. NO EXCEPTIONS ON TIME PLEASE. To be eligible for a credit, your item must be in the same condition that you received it. NEW! Items must be unworn, odor free, (including household odors), unwashed, undamaged, free of makeup, deodorant, perfumes, incense, and oils. Otherwise they will not be accepted. Items must also be in the original packaging. There is no need to include any notes inside return, as long as your name (the name on the order), is on the package. EXCHANGES CAN NOT BE HELD! No changes to an order, once an order has been placed. Orders cannot be cancelled. All returns/exchanges are subject to a restocking fee. ***AGAIN, ALL EXCHANGES MUST BE RECEIVED WITHIN 7 DAYS OF DELIVERY! NO EXCEPTIONS. ANY ITEM RECEIVED AFTER 7 DAYS WILL NOT BE ACCEPTED!!***
Sale items, leggings, swimwear, coverups, bodysuits and accessories cannot be returned. Also, due to the fragile nature of embellished garments, items with glitter, sequins, rhinestones and/or crystals, MAY NOT BE RETURNED. NO EXCEPTIONS!
Additional non-returnable items:
- Gift cards
To complete your exchange for store credit, please include your name, and shipping address on the package. Customer is responsible for all return shipping costs and original shipping fees are non refundable. If your order was eligible for free shipping, customer is responsible for replacement shipping cost, on exchange or new store credit order. Any item returned due to an incorrect address, or refused by recipient, will be subject to a restocking fee. Return orders for store credit, may take 5 to 7 business days to process. Trust me, I know how important having your items are, so I will do my best to expedite this process. Once processed, you will receive an email confirmation, with your credit code.
Sale items (if applicable)
Only regular priced items may be exchanged or credited, unfortunately sale items cannot be returned.
Exchanges (if applicable)
We only replace items if they are defective or damaged. WE INSPECT ALL ITEMS BEFORE SHIPMENT! If somehow an item arrives to you, and is defective and you need to exchange it for the same item, please email info@chuckbmoore.com first. Again, we inspect every item before shipping, but please give us a call.
Shipping
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping any item, you should consider using a trackable shipping service, and purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and will not be responsible for lost returns.
For further assistance, please email info@chuckbmoore.com. Available 24/7. Or use the "Contact Us" page to reach us.